Sign up for the newsletter and get a 15% discount on your first purchase worth €29 or more
Contact
If you have any questions about the products sold by SOWART CANDLE, please submit your questions using the following questionnaire.
Customer Support
Dear Customer,
It is with great pleasure that we welcome you to SOWART CANDLE. Our mission is to provide you with a remarkable experience, through high quality products and the best customer service. We are available to help you in all stages of analysis and purchase of our products.
Below, we detail how we can help you:
1. Product Information:
If you require additional information about our products, including materials, burning time or usage recommendations, our team is ready to provide all the necessary details.
2. Order Assistance:
If you encounter difficulties when placing your order or if you need help completing your purchase or choosing the product that best suits your needs, please contact us. We are available to help with order modifications whenever possible.
3. Product Problems:
If you receive a damaged, incorrect or defective product, we guarantee to resolve the issue quickly and efficiently. Please let us know the situation so that we can expedite the resolution appropriately.
4. Suggestions and Feedback:
We value our customers' opinions and are always improving. If you would like to share suggestions or feedback about our products and services, we would be delighted to hear from you.
To contact us, please send an email to:
Thank you for choosing us.
Yours sincerely,SOWART CANDLE Customer Support Team
Frequently Asked Questions
Is it necessary to use a new wick every time I light the SOWART® candle? A: No, you can relight the same wick several times until it burns out completely. To do this, cut off the burnt part so that you can use the part of the wick that has not yet burned.
What type of containers can I use? A: The container you select must be resistant to high temperatures, thermal shock and annealing, otherwise it cannot be used.
What are the minimum dimensions of the container to be used? You must use a container with a minimum width of 8cm/3.15in, in order to comply with the instructions set out in the Notice for Use .
How do I extinguish my SOWART® candle? A: You can extinguish your candle in the same way as you would a conventional candle, following the instructions provided in the Usage Instructions.
Can I use a "low" container to place SOWART® wax? A: Yes, you can. As long as the wick is 0.5 cm above the surface of the wax and does not touch the bottom of the container. If the wick is too large for your container, you can cut it to the size you find most convenient.